Outreach Sales: Private Client Sales Hospitality Sales Associate

Hospitality Sales Associate

Cuvaison is an independent family-owned winery for five decades, we are dedicated to crafting exceptional wines from our acclaimed estate in the los Carneros region of Napa Valley. To this day our mission remains true to our roots and so do our wines, we deliver on this with our exceptional team of associates. Come join our team where we focus on Innovation, community, customer service, pride and fun.

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DUTIES

•  Conduct Targeted sales campaigns that will deliver and exceed team revenue forecasts
•  Act as primary contact for Club Cuvaison customer interactions via outbound telephone calls including appropriate communication and follow through for sales orders, credit card resolution, order tracking and returned shipments.
•  Document all customer interactions which includes recording names, addresses, purchases, preference and reaction of prospects contacted.
•  Responsible for club membership entries, updates, and general maintenance of the club database.
•  Assist with monthly physical inventories at all off site locations including shippers.
•  Assist with department related projects including Club special events

QUALIFICATIONS

•  2+ years of experience in B2C sales, outreach, or customer service for a luxury brand.
•  Must have excellent customer service and telephone skills.
•  Must have excellent organizational skills and the ability to follow through on projects with minimal supervision.
•  Ability to work independently and as a member of department team.
•  Excellent verbal and written communication skills.
•  Knowledge of wine and wine production and an interest in continued wine education.
•  Proficient in Microsoft Office: Outlook, Excel and word, familiarity with Wine Direct a plus.
•  Passion, enthusiasm, focus, creativity, and positive outlook.
•  Ability to lift and carry 50 pounds.

This job description is intended to describe the general nature and level of work being performed by the Club Cuvaison Outbound Sales Coordinator. This is not to be construed as an exhaustive list of all responsibilities, duties and skills required. This is a full-time position that has a base salary and commission structure reporting to the administrative office located in Napa, CA.

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