DTC Sales Associate

DTC Sales Associate

Jarvis Estate is an ultra-premium Napa winery with a limited production of wines exclusively made from our estate vineyards on the eastern hillsides of Napa. Jarvis Estate is passionately committed to producing the highest possible quality wines. From our viticultural and winemaking practices to our unique underground facility, we carefully consider and design every facet to craft excellent wine.

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DUTIES

• Provide winery visitors with excellent customer service and world-class tasting experience and sell Jarvis wine

• Reservation scheduling and telephone sales (includes answering phones, answering winery related questions, confirming reservation appointments, inbound phone sales, wine club and sales administration, and concierge services for winery members)

• Establish and maintain relationships with guests on behalf of the winery and follow-up as needed via email and telephone

• Data entry and order input

• Maintain a positive working relationship with management and staff

• Work Jarvis events and dinners as needed in addition to the regularly scheduled workweek

• Contribute to special projects and perform additional duties as needed

QUALIFICATIONS

• Well developed sales, hospitality, and customer service skills

• Previous wine-related sales experience is a strong advantage but not a firm requisite. We will consider candidates from the hotel or restaurant industry

• Must have excellent verbal and written communication skills

• Passionate about fine wines and winemaking at Jarvis Estate

• Strong attention to detail and a general commitment to quality in all aspects of work

• Highly accurate data entry skills

• Strong interpersonal skills and the ability to work well with others as part of a high performing team

• Proficient in using Microsoft Excel, Word, and Outlook, and CRM / POS programs

• Spoken fluency in a second language, mainly Spanish or Japanese, would be an advantage

• *NOTE: Candidates must be authorized to work in the U.S.*

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