Hospitality Assistant

Hospitality Assistant

Three Sticks Wines is currently seeking motivated, energetic, and seasoned Tasting Room Hosts to join our hospitality team. This is an exciting opportunity at the incredible Three Sticks Adobe located right off the square in Sonoma. The Adobe offers reservation-only tasting experiences. We have taken extraordinary care in designing a safe environment for our employees as well as our guests during the Covid-19 Pandemic. Join us as we share our beautiful wines in our beloved Adobe Tasting Room.

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DUTIES

• Uphold a high standard of hospitality and deliver a superior customer service experience

• Assist in all hospitality duties, including tastings (in-person and virtual)

• Perform day-to-day tasting room floor operations and opening/closing procedures

• Host virtual tastings when necessary

• Facilitate client communications – written and phone

• Support DTC Operations Supervisor in executing tasting room shipping/receiving and wine allocation shipments (including packing wine shipments)

• Acquisition, input, and maintenance of accurate customer data (including, but not limited to):

o customer mailing lists

o detailed customer profile notes

o accurate and timely club customer set up

o use of correct order types and order tagging

• Adobe logistics:

o Receiving inventory orders and stocking appropriately

o Notify Adobe Manager of necessary supplies/office Supplies

o Maintaining décor at the Adobe (keeping it neat and tidy and dusted, etc.)

• Sales Administration, including release sales and event sales

• Telesales / Outreach when necessary

• Provide Social Media/Blog content to DTC Team (including photos, important info, etc.)

• Wash/buff wine glasses after tours and reset tasting room

• Assist with daily sanitization protocols pursuant to CDC guidelines to ensure cleanliness & overall appearance of the Tasting Room

• Maintain a neat and tidy sales office and bathroom storage area

QUALIFICATIONS

• 3+ years of tasting room experience with proven wine sales track record

• Must be skilled in Microsoft Office; Excel, Word, PowerPoint, and Outlook

• Must be tech-savvy and comfortable working in an online environment (when necessary)

• Ability to organize and prioritize work

• Creativity: requires a dynamic personality with enthusiasm and energy

• Ability to maintain a positive “can do” attitude

• Ability to manage change and adapt to a quick-changing environment

• Relevant wine industry or direct sales management experience

• Knowledge of direct-to-consumer strategies

• A true passion and knowledge for wine, wine production and the history of winemaking

• Excellent written and interpersonal communication skills

• Must have superior phone skills

• Must be a team player

• Must be able to lift and carry 50 lbs.

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