Tasting Room Sales Associate

Tasting Room Sales Associate

Trinitas Cellars was born in 2002 from the guiding belief of the Busch Family that with family, faith, and perseverance, anything is possible. These values have illuminated their path to, and successes within, world-class resort hospitality. An industry where success is measured by the happiness and memories you inspire in others. With Trinitas Cellars, the second generation of the family hopes to inspire the same in wine enthusiasts. Our goal is to craft wine that’s so compellingly delicious, that the joy it brings creates a window in time where worries are melted away, virtues are celebrated, and life is savored.

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Information

• Highly motivated sales individuals who thrive by providing wine knowledge to guests and are able to convert the guest into a Wine Club member.

• Provide a superior customer experience and service while providing guests with knowledge on the unique qualities of our wines and how they differ from other wines in Napa County and beyond.

• Be a team player, working with other sales associates to reach daily, weekly and monthly individual sales goals.

• Promote and sell wines, wine club memberships and merchandise by assisting and educating guests in tasting wines and making purchasing decisions, and by modeling exemplary sales techniques for colleagues.

• Must have consistent communication with the Trinitas Tasting Room Manager.

• Collect name capture from 95% of all visitors to the Tasting Room.

• Out-bound Sales support by calling customers for sales or updated information on their account if necessary.

• Work at winery events when necessary.

• Maintain up to date knowledge on wines and changes in all SOP procedures.

• Working both behind the bar in the tasting room, as well as, in small or large private groups and on special tours and tastings.

• Possess thorough knowledge of equipment in your department.

• Accurately provide and document all pertinent information regarding customer inquires, billing, shipping, pricing, event information, and job related functions.

• Process shipping orders, invoicing, and customer database.

• Ability to prioritize with excellent time management skills.

• Open & close the tasting room.

• Count and do inventory in the tasting room when needed.

• Ability to be flexible to take on additional hours if needed in the tasting room and change schedules to cover shifts when needed.

• Self motivated with the ability to proactively address issues with minimal supervision.

• Proficient in MS Outlook, Word, Excel, Access, Publisher and basic internet skills & Register POS System.

• Use 10/5 Rule: Make Eye Contact within 10 feet, Smile within 5 feet, Greet upon contact.

• Demonstrate teamwork responsiveness when asked to do any task consistent with winery standards.

• Achieving and maintaining quality presentation in all public and back of the house areas at all times.

• Ensure safety and security throughout the hotel/winery.

• Be professional and hospitable to all guests and employees.

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